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THE LIFTING ZONE LTD VIP COACHING TERMS AND CONDITIONS

THE LIFTING ZONE LTD
VIP COACHING TERMS AND CONDITIONS

These Terms and Conditions (“Agreement”) govern your participation in the TLZ VIP Coaching Programme (“Programme”) provided by The Lifting Zone Ltd. (“TLZ”). By agreeing to this Agreement, you acknowledge and agree to abide by the terms set forth herein.

1. Programme Description

TLZ VIP Coaching is a personalised coaching programme designed to help individuals achieve their fitness goals, providing guidance, support, and tailored training plans. The Programme may include one-to-one coaching sessions, personalised workout routines, nutritional guidance, and other related services as determined by TLZ.

2. Eligibility

  • Are 18 years of age or older.
  • Have access to the necessary equipment and facilities required for the Programme.
  • Agree to all terms and conditions outlined in this Agreement.

3. Injury or Medical Inability to Train

If you become temporarily unable to train for medical reasons, TLZ may place your Programme on hold and retain your payment as credit. Coaching will resume once you are medically able to continue. No refunds will be issued for temporary medical pauses.

4. Monthly Subscription and Cancellation Policy

  • A minimum of 30 days written notice is required for cancellation.
  • Notice must be submitted via email or the official platform.
  • Failure to provide adequate notice will result in one final monthly charge.
  • No partial refunds are offered for unused time within the final billing cycle.

5. Coach Selection

A qualified coach will be assigned to you. Allocation may vary depending on availability and scheduling requirements.

6. Programme Modification

TLZ reserves the right to modify or adapt the Programme, including training plans or coaching methods, where necessary. Any significant changes will be communicated to you.

7. Confidentiality

TLZ will handle all personal information in accordance with data protection laws. Relevant information may be shared with your coach for the purpose of providing effective coaching.

8. Intellectual Property

All materials provided as part of the Programme are the intellectual property of TLZ. You agree not to reproduce or distribute these materials without written permission.

9. Limitation of Liability

TLZ is not liable for any direct or indirect damages arising from your participation in the Programme, including but not limited to injury, loss of data, or loss of earnings.

10. Governing Law

This Agreement shall be governed by the laws of the jurisdiction in which TLZ operates.

11. Money Back Guarantee

  • TLZ offers a money back guarantee to eligible participants who adhere to all terms of this Agreement.
  • To be eligible, you must complete the Programme in full and show that you followed the coaching plan exactly as prescribed.
  • Refund requests must be submitted within 30 days of Programme completion.
  • TLZ may verify your compliance before issuing a refund.
  • Refunds may be subject to administrative deductions.

12. Refund Condition

All approved refund requests are subject to a 10 percent administrative fee, deducted from the total refund amount.

13. Refund Timeframe

Refund requests must be submitted within 30 days of the final day of training. Late requests will not be honoured.

14. Client Commitments

As part of your participation, you agree to the following commitments which are essential for effective coaching and optimal results.

15. Completion of Prescribed Training Sessions

You agree to make every reasonable effort to complete all training sessions set by your coach for a minimum term of 12 weeks.

15.1 Notification of Illness or Health Issues

You agree to notify TLZ promptly of any illness, injury, or health concern that may affect your ability to train.

15.2 Timely Upload of Training Sessions

You agree to upload all completed training sessions within 12 hours so that your coach can review them within 24 hours.

15.3 Notice of Holidays or Planned Absences

You agree to give TLZ at least two weeks notice of any planned absences so your training plan can be adjusted.

15.4 Attendance at Weekly Technical Analysis Calls

You agree to attend one technical analysis call per week as these calls are essential for technical guidance and feedback.

16. Agreement Acceptance

By participating in the Programme, you confirm that you have read, understood, and agreed to all terms of this Agreement.

Payment Arrears and Account Suspension

If your account enters arrears of more than 30 days, TLZ may suspend all coaching services until full payment is received. During suspension:

  • You will not have access to coaching resources, communication channels, or scheduled sessions.
  • Missed sessions during suspension will not be rescheduled or refunded.
  • TLZ may pursue recovery of outstanding fees and associated costs.
  • You are responsible for keeping your payment details up to date.

If you have any questions, contact: support@theliftingzone.com

By signing up or continuing participation, you confirm your agreement to all terms listed above.

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